Why you should put Charles in charge.
Here at Charles IT we know that we offer the best IT expertise and the most responsive customer service. And we’re not just saying this, just look what some of our customers have written about us.
We put our customers at the heart of everything we do and pride ourselves on our hard work, ethics and second-to-none services. But if you’re not yet convinced, here’s our top ten list of reasons you should choose us to be your partner in IT.
We are constantly proactive. Our engineers monitor and maintain our clients’ networks and proactively inform them of any issues that arise. Because of this network monitoring, we are able to provide our clients with cost-saving recommendations and ideas for how new technologies can benefit their business. Many IT companies simply turn up when something goes wrong - but here at Charles IT we are proactive and build rock-solid networks.
We provide our clients with the best response time in our industry: 24-hour support and we guarantee 1 HOUR emergency response times. Typically, emergencies are responded to within 10 minutes or less.
All work is done by our staff – we never subcontract. This means the buck stops with us and we ensure that all of our employees are certified professionals.
Our phones are answered quickly and by professional and well-educated staff members who will have the answers you need. During our working hours you will always reach a live person - No voicemail or answering services here!
We use everything we sell. We use and sell only the best products and services available. You will always receive the best solutions, people, and technology from our company.
We are serious business professionals that partner with our clients. When you hire us, you hire a business partner. We will use our expertise and professional network engineers to act as an extension of your company – putting your business first.
We offer a 100% Satisfaction Guarantee on all of our products and services. We stand behind anything we sell. If we don’t fix it, we don’t bill.
We try to make your life simpler. We can provide you with advice on technology or act as your entire IT department and can provide any IT service – from assisting a staff member with a printer issue to redesigning your entire network. This helps to consolidate your billing, number of vendors, and overall cost.