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Unlimited Support
Leave your IT troubles to us, so you can get back to doing what you do best
Let us help you put your IT budget to better use
You can fully outsource your IT department to us, or we can augment your internal team with technology planning and management resources. These include data backup and recovery solutions, cybersecurity, 24/7 monitoring and support, proactive remote maintenance, and new technology selection and adoption.
Prior to any implementation, we use our OML assessment to understand your organization and processes so we can make the best recommendations for your needs. Our transparent flat-fee pricing means you can simplify your technology spend to predictable monthly investments and minimize unexpected costs.
Charles IT programs offer multiple levels of coverage, all of which can be customized for your business IT support.
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Rest assured: We’ve got your IT covered.
If too much of your professional time and resources are spent outside your interest and expertise, and if IT issues distract you from growing your business, we have a solution.
Charles IT Standard Packages
For a predictable monthly fee, you get more than just IT support, you get a tailored plan that grows with your business. Whether you need essential coverage or a full-service partnership, our Good, Better, Best options give you the flexibility to choose what works best for your team.
Our Unlimited Support Plans include proactive monitoring, layered security, backup, compliance support, and more, so you’re never left guessing what’s included.
See exactly what’s covered in each package in the comparison chart. No hidden fees. No vague promises. Just clear, reliable support.
What Can Unlimited IT Support Mean for You?
By engaging Charles IT’s Unlimited IT Support, you’ve got access to and ongoing support from the Northeast’s leading technical experts, to monitor your systems ‘round the clock, to keep your business moving forward.
24/7 Network Monitoring
24/7 Live Help Desk
Unlimited Remote and Onsite Support
Offsite Backup
Privately Hosted Exchange
Web and Content Filtering
Management and Security of Mobile Devices
We're the Cost-Effective Alternative to In-House IT Management
Key elements include:
We utilize active-yet-unobtrusive software to track and analyze your server activity around the clock. When a system or function fails to work properly, an alert is generated and our team will immediately investigate the issue. Once we’ve identified the problem, we’ll take steps to fix it — remotely at first, and we’ll escalate our response as necessary.
Our preventive maintenance service for desktops proactively and regimentally monitors and addresses common problems experienced by desktop users. Whether it’s viruses, spyware issues or installing patches, we handle it all — quietly and in the background while your employees get on with their daily tasks.
With more companies looking for efficient, secure ways to incorporate their employees’ personally owned mobile devices into the workplace (also known as “BYOD — bring your own device”) we offer a response that answers all your needs. Our mobile device management (MDM) solution is the fastest, most comprehensive way to get devices configured for company access and to ensure that your organization’s data is secure on smartphones and tablets. As a fully integrated cloud platform, we simplify MDM with rapid deployment, as well as comprehensive visibility and control that spans across mobile devices, applications and documents.
How healthy is your overall network? On a regular basis, we’ll generate reports on the state of your systems, letting you know of any potential problems that fall outside safe parameters of our managed IT services. With these comprehensive assessments, you’ll always have the best information for choosing your most effective options.
What’s more, we continually build intelligence into our remote monitoring software by documenting the resolution to thousands of issues and incorporating them back into our software. And our expert technicians work around the clock to ensure your systems not only remain healthy, but also optimized for performance. Rest assured, our team is equipped to handle even the most complex and difficult problems.
