With the COVID-19 outbreak forcing people to stay home, many businesses suddenly have to support an entirely remote workforce.
Companies like Google and Microsoft are mandating that employees work from home. For many modern tech companies, the infrastructure and policy needed to work remotely are already in place and the vast majority of their staff are already using their own devices.
The customer is the bloodline of any big or small company. Why is it then that many organizations today still fail to recognize this, and spend their resources focusing on other items such as marketing? While marketing is essential to get people in the door, if they are treated poorly, or not at all, they won’t return.
A Managed Services Provider’s (MSP) ability to ensure customer satisfaction is what really grows their business. MSPs and other companies who successfully manage and execute excellent customer experience strategies, reap enormous benefits: reduced churn, increased revenue, stronger relationships, loyalty, and greater employee satisfaction.
Everyone is feeling the strain of the rapidly changing face of COVID-19. Stress and tensions are naturally high; for many organizations, this could be the first time they have asked employees to work remotely for an extended period. Charles IT is focused on ‘Real Relationships and Raving Fans’ with clients but also with our own team.
Working remotely can be invigorating but there’s a reason why we don’t do it permanently.
If we’re forced to work remotely for a long period, how do we overcome the effects of isolation?
Working together in an office has many social benefits. You participate in office banter and enjoy your office culture.
If you want your business to remain competitive, it’s important to differentiate your company from all the others. You can do this in two ways. The first is through a positive client-obsessed company culture that values, supports, and nurtures relationships.
To get a competitive edge, many organizations are changing the way they do business. Some embrace more advanced technologies, while others implement a customer-centric or a customer-obsessed model, an approach that fosters a positive customer experience at every stage of their buying journey.
At Charles IT, we have some outstanding employees. This month, we decided to lift the veil and introduce our clients and visitors to the people who make us who we are. In our Employee Spotlight for the month of February, learn more about Krys Velez, one of our Desktop Support Specialists!
Krys is originally from Durham, CT. He went to school at Vinal Technical High School and then moved on to the University of New Haven.
Computers and smartphones are just a couple of the IT systems that have become the backbone of business operations.
Although as easy as they make our lives, they may also come with their fair share of challenges. Equipment failure, data loss, and cyberattacks are very real issues that can happen to any business.
A great company culture makes people eager to come to work, grow within the company, foster relationships within the organization, and achieve work-life balance.
Perhaps you can view your company’s culture as the combination of values, goals, ethics, environment, and company mission.