Why Charles IT?
Charles IT is the Connecticut Compliance Expert, your friendly, no-nonsense IT team focused on helping companies in highly regulated industries make their technology work for them. Here, IT is personal: We know that disaster recovery, cloud services, and complex compliance from HIPAA to CMMC and DFARS are only half the work. The other half is about helping people – building real relationships that deliver real results and create raving fans that are excited to call us part of the team. Call us day or night, snowstorm or hurricane, and we’re on call and on point with a smile and a solution, every time.
We got this.
Love, Charles
Our Core Values
Passionate People
Passionate People
Our team is made up of tech experts with the heart to help others. We believe that a cohesive team can consistently outperform a collection of talented individuals. While our world may be filled with data, systems and software, we know you’re human. So we make sure to treat you that way.
Exceptional Service
Exceptional Service
Creating relationships is at the heart of what we do. Whether it’s a real person answering the phone every single time — guaranteed — or making sure you are appropriately greeted upon arrival, Charles IT is there for you whenever and however you need us. Through spending a vast amount of time assessing the latest tech, we carefully curate best-in-class offerings to meet your company's precise needs.
Honest and Forthright
Honest and Forthright
With Charles IT there are no lies, false promises, or finger pointing if something doesn't go to plan. The buck stops here. We are honest and forthright in everything we do, and we always strive to keep our promises, fulfill our commitments and follow through. We will assign one of our exceptional team members who knows your industry and is able to meet your company’s exact needs.
Endless Improvement
Endless Improvement
Our team of tech experts carefully craft a stack of solutions for the specific needs of your business. The key to your growth and core to our values is the endless quest for improvement. Irrespective of how technology changes, and however those changes affect your business, company and life, Charles IT is here to ensure your continued success. Seamlessly.
Meet the Charles IT Team
Tom Tetrault
Team Lead & Project Manager
Chris Jacques
Sr. Systems Administrator
Todd Kelley
Sr. Systems Administrator
Zak Cook
Jr. Systems Administrator
Shaun Sullivan
Systems Administrator
Krys Velez
Jr. Systems Administrator
Matt Kurz
Jr. Systems Administrator
Daniel Robles Garcia
Desktop Support Specialist
Mike Fronzaglio
Desktop Support Specialist
Dereck Jacques
Team Lead & Project Manager
Isaiah Chamis
Systems Administrator
Patrick Kenton
Jr. Systems Administrator
Christopher Poudrette
Jr. Systems Administrator
James Schubert
Jr. Systems Administrator
Myles Winiski
Jr. Systems Administrator
Mike Bailie
Team Lead & Project Manager
Patrick Nolan
Systems Administrator
Travis Anderson
Systems Administrator
Jinen Shah
Jr. Systems Administrator
Alex Piazza
Jr. Systems Administrator
Joe Depaola
Sr. Systems Administrator
Wayne Curtiss
Technical Lead / Project Manager
Matthew Laskarzewski
Network and Security Ops Admin
Tommy Harris
Jr. Systems Administrator
Service Director
Stephanie Eagleson
Human Resources Specialist
Leigh Scott
Client Experience Coordinator
Ashley Fong
Client Experience Coordinator
Kristina Charles
Service Operations Specialist
Foster Charles
Founder & CEO
Sal Marino
Finance and Operations Manager
Joe Santaniello
Business Development
Patty Alves
Assistant Finance Manager
Brian Moske
Finance Specialist
Jack Ardrey
Marketing Coordinator
Jayson DeFrance
Marketing & Events Coordinator
Maya
Intruder Alert Specialist
Desmond
Office Greeter
Jacoby
Lunch Safety Specialist
Jax
Meeting Moderator
Liam
Chief Napping Officer
Finn
Chief Barketing Officer
Batman
Territory Officer
Milo
Non-profit Specialist
Gilligan
Checks and Balances Specialist
Lilleigh
Happiness Specialist
Want to become part of the Charles IT team?
Check out the current openings on our Careers page
Our Journey
December 2006
Charles IT was founded
March 2007
First Office
353 Main Street Middletown CT
July 2011
Second Office
98 Washington Street Middletown CT
Nov 2015
EPIC Outing, Las Vegas NV
Sept 2016
First Annual Disaster “Beach” Recovery Test Day
Madison Beach Hotel
Nov 2016
EPIC Outing Los Angeles, CA
August 2017
Third Office Move
150 William Street Middletown CT
Nov 2017
EPIC Outing - Denver CO
Nov 2018
EPIC Outing – Miami FL
Sept 2019
Charles IT Hosts First Annual Open House
Nov 2019
EPIC Outing – New Orleans, LA
Top Reasons To Work With Charles IT
We are constantly proactive.
We are constantly proactive.
Our engineers monitor and maintain our clients’ networks and proactively inform them of any issues that arise. Because of this network monitoring, we are able to provide our clients with cost-saving recommendations and ideas for how new technologies can benefit their business. Many IT companies simply turn up when something goes wrong - but here at Charles IT we are proactive and build rock-solid networks.
We provide our clients with the best response time in our industry
We provide our clients with the best response time in our industry
24-hour support and we guarantee 1 HOUR emergency response times. Typically, emergencies are responded to within 10 minutes or less.
All work is done by our staff – we never subcontract.
All work is done by our staff – we never subcontract.
This means the buck stops with us and we ensure that all of our employees are certified professionals.
Our phones are answered quickly, by professionals, who will have the answers you need
Our phones are answered quickly and by professional and well-educated staff members who will have the answers you need.
During our working hours you will always reach a live person - No voicemail or answering services here!
We use and sell only the best products and services available.
We use everything we sell. We use and sell only the best products and services available.
You will always receive the best solutions, people, and technology from our company.
When you hire us, you hire a business partner.
We are serious business professionals who partner with our clients. When you hire us, you hire a business partner.
We will use our expertise and professional network engineers to act as an extension of your company – putting your business first.
We offer a 100% Satisfaction Guarantee on all of our products and services.
We offer a 100% Satisfaction Guarantee on all of our products and services.
We stand behind anything we sell. If we don’t fix it, we don’t bill.
We try to make your life simpler.
We try to make your life simpler.
We can provide you with advice on technology or act as your entire IT department and can provide any IT service – from assisting a staff member with a printer issue to redesigning your entire network. This helps to consolidate your billing, number of vendors, and overall cost.
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Our raving fans
…and a little independent recognition of our hard work…
