Our Company

We make IT for humans, by humans.
Charles IT employee reaching beer glass to cheers
Charles IT employees eating sorbet in the office

Why Charles IT?

Charles IT is the Connecticut Compliance Expert, your friendly, no-nonsense IT team focused on helping companies in highly regulated industries make their technology work for them. Here, IT is personal: We know that disaster recovery, cloud services, and complex compliance from HIPAA to CMMC and DFARS are only half the work. The other half is about helping people – building real relationships that deliver real results and create raving fans that are excited to call us part of the team. Call us day or night, snowstorm or hurricane, and we’re on call and on point with a smile and a solution, every time.

We got this.
Love, Charles

Our Core Values

Passionate People

Passionate People

Our team is made up of tech experts with the heart to help others. We believe that a cohesive team can consistently outperform a collection of talented individuals. While our world may be filled with data, systems and software, we know you’re human. So we make sure to treat you that way.

Exceptional Service

Exceptional Service

Creating relationships is at the heart of what we do. Whether it’s a real person answering the phone every single time — guaranteed — or making sure you are appropriately greeted upon arrival, Charles IT is there for you whenever and however you need us. Through spending a vast amount of time assessing the latest tech, we carefully curate best-in-class offerings to meet your company's precise needs.

Honest and Forthright

Honest and Forthright

With Charles IT there are no lies, false promises, or finger pointing if something doesn't go to plan. The buck stops here. We are honest and forthright in everything we do, and we always strive to keep our promises, fulfill our commitments and follow through. We will assign one of our exceptional team members who knows your industry and is able to meet your company’s exact needs.

Endless Improvement

Endless Improvement

Our team of tech experts carefully craft a stack of solutions for the specific needs of your business. The key to your growth and core to our values is the endless quest for improvement. Irrespective of how technology changes, and however those changes affect your business, company and life, Charles IT is here to ensure your continued success. Seamlessly.

Meet Our CEO!

Foster Charles (2)

Foster Charles

Founder & CEO, Charles IT
Foster Charles, the visionary Founder and CEO of Charles IT, established the company in 2006 with a passion for excellence. A leader in serving high-compliance clients, Foster’s core values drive a relentless pursuit of improvement. Recognized for his contributions, he is an active member of IT Nation’s Evolve peer group and was honored with the prestigious Soaring Star Award. Foster shapes the future of technology, empowering others to reach their potential. Beyond his professional endeavors, Foster cherishes his role as a husband and father to his three children.

 

Meet the Charles IT Teams

Aaron Bandzes

Service Director

About Ed:

  • Prefers scotch or gin over bourbon and wine
  • Favorite game is Kan Jam
  • Favorite movie is Caddy Shack
Ed Vallerie

Account Executive/GM (S)

About Rich:

  • Prefers scotch over bourbon and wine
  • Favorite game is anything with strategy
  • Favorite childhood toy was Legos
Rich Slayton

Account Manager

Maria Jodice

Account Manager

About Colin:

  • Prefers wine over bourbon
  • Favorite food is anything Italian
  • Favorite game is football
Colin Allen

Account Manager

About Melissa:

  • Prefers bourbon over wine
  • Favorite snack is green peppers
  • Favorite game is Skip-bo
Melissa LaFontaine

Account Manager

About Joe:

  • Favorite food is ribeye
  • Favorite move is Interstellar
  • Owns dozens of Bonsai trees
Joe Sokolski

Account Manager

Chris Lemmon

Account Manager

About Quentin:

  • Prefers wine over bourbon
  • Favorite movie is Witness
  • Favorite food is pizza
Quentin Staudt

Account Manager

Steven Katz

Account Manager

About Matt:

  • Favorite cocktail is vodka cranberry
  • Favorite food is cheese pizza
  • Favorite game is Counter Strike
Matt Cantwell

Associate Account Manager

About Joanne:

  • Prefers wine over bourbon
  • Went to high school with Jennifer Lopez
  • Favorite childhood toy was Lincoln Logs
Joanne Denny

Client Experience Coordinator

About Dom:

  • Prefers bourbon over wine
  • Favorite food is salmon
  • Spirit animal is a cat
Dominique Mips

Client Experience Coordinator

About Matt:

  • Enjoys working on his own computers and cars
  • Is a home brewing enthusiast 
  • Used to be a lumberjack
Matt Kurz

Systems Administrator

About Joe:

  • Prefers bourbon over wine
  • Favorite food is pizza
  • Favorite game is Borderlands 2
Joe Plont

Systems Administrator

Andy Miranda

Systems Administrator

About John:

  • Enjoys either Blanton’s or a Cabernet, depending on the day
  • Favorite food is steak
  • Favorite game is Doomlings
John Wyzykowski

Jr. Systems Administrator

About Colin:

  • Favorite food is homemade pizza
  • Favorite movie is Arrival
  • Favorite game is The Outer Wilds
Colin Hobbs

Jr. Systems Administrator

About Ryan:

  • Prefers wine over bourbon
  • Favorite food is sushi
  • Can do the entire Single Ladies dance
Ryan Klein

Client Experience Coordinator

About Eric:

  • Prefers wine over bourbon
  • Favorite game is Bioshock
  • Favorite band is Grateful Dead
Eric Olerud

Sr. Systems Administrator

About Gerard:

  • Prefers bourbon over wine
  • Favorite food is exotic cheeses
  • Favorite movie is Blade Runner
Gerard Alban

Systems Administrator

About Nicholas:

  • Prefers bourbon over wine
  • Favorite movie is The Matrix
  • Favorite foods are pizza, sandwiches, and Mexican
Nicholas Pineiro

Systems Administrator

About Scott:

  • Prefers craft beer over bourbon and wine
  • Favorite game is Dominion
  • Favorite movie is Shawshank Redemption
Scott McCue

Jr. Systems Administrator

About Tyler:

  • Favorite food is steak
  • Favorite movie is Interstellar
  • Played rugby in college
Tyler Pierson

Jr. Systems Administrator

About Josh:

  • Prefers bourbon over wine
  • Favorite movie is The Room
  • Can do a Perry the Platypus impression
Josh Gogol

Jr. Systems Administrator

About Jess:

  • Prefers wine over bourbon
  • Favorite food is steak
  • Has a twin brother
Jessica Marston

Client Experience Coordinator

Rick Quiles

Systems Administrator

Jason Seldon

Sr. Systems Administrator

About Tyler:

  • Prefers bourbon over wine
  • Favorite movies are Nolan’s Batman Trilogy
  • Favorite game is Texas Hold ‘Em 
Tyler Adamy

Systems Administrator

About Will:

  • Loves solving puzzles
  • Favorite game is The Elder Scrolls IV: Oblivion
  • Favorite food is anything in sandwich form
Will DeCarlo

Jr. Systems Administrator

About Robert:

  • Favorite game is Phantasy Star Online
  • Enjoys trying new restaurants
  • Loves strolling in the city and on trails
Robert Hom

Jr. Systems Administrator

Kyle Williams

Jr. Systems Administrator

About Dom:

  • Prefers bourbon over wine
  • Favorite food is salmon
  • Spirit animal is a cat
Dominique Mips

Client Experience Coordinator

Chris Vidal

Sr. Systems Administrator

About Patrick:

  • Prefers craft beer over bourbon and wine
  • Enjoys pineapple on pizza
  • Loves to mountain bike and snowboard
Patrick Kenton

Systems Administrator

About Tyler:

  • Favorite food is Ted’s Steamed Cheeseburgers
  • Favorite movie is Blade Runner 2049
  • Favorite game is Kerbal Space Program
Tyler Schloss

Jr. Systems Administrator

About Joseph:

  • Prefers bourbon over wine
  • Favorite food is steak
  • Favorite movie is Interstellar
Joseph Delgado

Jr. Systems Administrator

About Marissa:

  • Prefers wine over bourbon
  • Favorite game is Animal Crossing
  • Is a plant enthusiast 
Marissa Witkowski

Client Experience Coordinator

About Shaun:

  • Favorite snack food is popcorn
  • Huge horror movie fan
  • Favorite movies are Halloween and Nightmare on Elm Street
Shaun Sullivan

Systems Administrator

About Jack:

  • Prefers wine over bourbon
  • Favorite food is Korean BBQ
  • Favorite movie is Star Wars: The Empire Strikes Back
Jack Sexton

Systems Administrator

About Felipe:

  • Prefers bourbon over wine
  • Favorite food is tostones de pana con bacalao
  • Favorite movie is Boondock Saints
Felipe Ramos

Jr. Systems Administrator

About Jeremy:

  • Favorite cocktail is a Manhattan 
  • Favorite food is tacos
  • Favorite book is Dune
Jeremy Hill

Jr. Systems Administrator

About Samin:

  • Favorite food is steak
  • Favorite movie is the Spiderman Trilogy
  • Favorite game is Palworld
Samin Chowdhury

Jr. Systems Administrator

Tim Johnston

Jr. Systems Administrator

About Chris:

  • Loves bourbon, wine, and beer
  • Favorite book is Hitchhiker’s Guide to the Galaxy
  • Favorite game is Elder Scrolls III: Morrowind
Chris Poudrette

Training & Development Specialist

Michael Harris

Jr. Systems Administrator

John Kennedy

Jr. Systems Administrator

Dan Guglielmo

Jr. Systems Administrator

Travis Currey

Desktop Support Specialist

About Nicholas:

  • Favorite food is sushi and burritos. Perhaps a sushi burrito
  • Favorite movie is The Dark Knight
  • Favorite game is Bioshock
Nicholas Papa

Desktop Support Specialist

Juan Alvarez Acosta

Desktop Support Specialist

Victor Matias

IT Trainee

Brian Jennings

IT Trainee

Jordan Eldridge

IT Trainee

Max Kwashie

IT Trainee

Miroslaw (Mick) Malek

IT Trainee

Jennifer Fiorini

IT Trainee

Benjamin Storms

IT Trainee

Kevin Vasallo

IT Trainee

About Sal:

  • Prefers bourbon over wine (duh)
  • Favorite food is lasagna
  • Favorite game is NBA Live
Sal Marino

Director of Finance & Operations

Paige Daly

Administrative Coordinator

Julia Orosz

Executive Coordinator

Betta Greenberg

Marketing Manager

About Jack:

  • Favorite sports team is the Dallas Cowboys
  • Has a cat named Saint
  • Favorite food is filet mignon with mashed potatoes
Jack Ardrey

Marketing Specialist

Diana Alcazar

Marketing Coordinator

Carrie Wicks

Events Coordinator

About Margaret:

  • Prefers vodka over bourbon and wine
  • Favorite food is lasagna
  • Favorite movie is Uncle Buck
Margaret Gentile

Internal Events Coordinator

About Sam:

  • Makes his own maple syrup
  • Favorite movie is Back To The Future
  • Favorite food is pizza
Sam Kantrow

Production Specialist

About Julia:

  • Favorite movie is Inception
  • Favorite foods are sushi and popcorn
  • Has a cat (Mushroom) and hamster (Moose)
Julia Vincent

Digital Marketing Specialist

Alex Ceneviva

Content Marketing Specialist

About Jay:

  • Favorite game is hockey
  • Prefers bourbon over wine
  • Favorite food is a 24oz Tomahawk Ribeye
Jay Santos

Business Development Manager

About Jake:

  • Prefers bourbon over wine
  • Favorite movie is Superbad
  • Favorite food is chicken fried steak
Jake Forrester

Business Development

Shawn Hillmann

Sales Associate

Spencer Fletcher

Lead Generation Associate

Dave Topolewski

Controller

Debra Nobles

Senior Accountant

About Jack:

  • Prefers beer over bourbon and wine
  • Favorite movie is the Rocky series
  • Favorite food is Lobster
Jack Padroff

Finance & Operations Specialist

Meredith Benson

Accounting Coordinator

Alex Nagler

Accounting Coordinator

Jayson DeFrance

Procurement Manager

About Christian:

  • Prefers white wine over bourbon
  • Favorite place is Portland, Oregon
  • Favorite movie is The Warriors
Christian Tapper

Sr. Procurement Specialist

About Jake:

  • Prefers bourbon over wine
  • Favorite movie is Rush Hour
  • Favorite game is Guess Who
Jake Bojnowski

Procurement Coordinator

About Victoria:

  • Prefers wine over bourbon
  • Favorite food is fajitas
  • Favorite movies are Barbie and Black Panther
Victoria Brenchak

Procurement Coordinator

Stephanie Eagleson

Director of People Operations

About Olga:

  • Enjoys both bourbon and wine
  • Favorite food is pelmeni with sour cream
  • Favorite game is American Football
Olga Maxwell

People Operations Manager

About Kyle:

  • Prefers bourbon over wine
  • Favorite food is sushi
  • Favorite movie is Odd Thomas
Kyle Andersen

People Operations Generalist

Alex Piazza

Training & Development Specialist

Scarlette Smalley

Talent Acquisition Specialist

About Nick:

  • Prefers bourbon over wine
  • Favorite movie is Moneyball
  • Favorite food is pizza from Sally’s
Nick Brenchak

Talent Acquisition Coordinator

About JP:

  • Favorite food is french fries
  • Favorite movie is The Sandlot
JP Orozco

Administrative Intern

Jake Famiglietti

Administrative Intern

Dereck Jacques

Director of Professional Services

Nicole Schulz
Service Manager
Luigi Rafala

Service Manager

Kristina Charles
Service Operations Specialist
Jennifer Zargo

Client Experience Coordinator

Tom Tetrault

Project Manager

Wayne Curtiss

Technical Solutions Architect

Patrick Hermanto

Technical Solutions Architect

Chris Jacques

Technical Solutions Architect

About Bobby:

  • Prefers bourbon and rye over wine
  • Favorite food is cheeseburger and waffle fries
  • Favorite movie is Last of the Mohegans
Bobby Antunes

Technical Sales Architect

Isaiah Chamis

Sr. Systems Administrator

Jinen Shah

Sr. Systems Administrator

Tyler Sprague

Sr. Systems Administrator

Devin Bazar

Systems Administrator

Matt Robinson

Systems Administrator

Brad Bell

Project Coordinator

About Darshan:

  • Favorite food is chicken alfredo
  • Favorite movie is Awara Paagal Deewana
  • Favorite game is FIFA ’15
Darshan Patel

Desktop Support Specialist

Matt Laskarzewski

Network & Security Ops Supervisor

About Bob:

  • Prefers Bourbon over wine
  • Favorite food is a rack of ribs
  • Favorite games are poker and baseball
Bob Lung

Proactive Administrator

About Mike:

  • Prefers tequila over bourbon and wine
  • Favorite game is Fire Emblem
  • Favorite movie is Lord of the Rings… Extended… All of them
Mike Fronzaglio

Jr. Proactive Administrator

Matt Angus

Network Ops Support Specialist

Jennifer Zargo

Client Experience Coordinator

Michael Plotner

Sr. Systems Administrator

Mike Zollner

Security Systems Administrator

About Kevin:

  • Prefers bourbon over wine
  • Favorite food is General Tso’s and white rice
  • Favorite movie is Super Troopers
Kevin Ruffino-Smith

Jr. Compliance Specialist

My owner is:

Foster Charles, the Founder and CEO of Charles IT!

Jax

Meeting Moderator

My owner is:

Aaron Bandzes, Director of Service!

Liam

Chief Napping Officer

My owner is:

Jack Ardrey, Marketing Specialist!

Finn

Chief Barketing Officer

My owner is:

Jen Zargo, Client Experience Coordinator!

Quinn

Petwork Administrator

My owner is:

Betta Greenberg, Marketing Manager!

Cooper

Head of Puplic Relations

My owner is:

Dave Topolewski, Finance Controller!

Dante

Belly Rub Analyst

My owner is:

Wayne Curtiss, Technical Solutions Architect! 

Teddy

Head Fetchnition

My owner is:

Jack Padroff, Finance & Operations Specialist!

Tucker

Lead Sniffer

My owner is:

Meredith Benson, Accounting Coordinator!

Murphy

Payroll Pup

My owner is:

Matt Cantwell, Associate Account Manager!

Scout

Biscuit Development

My owner is:

Jess Marston, Client Experience Coordinator!

Maggie

Squeaky Toy Coordinator

My owner is:

Sal Marino, Director of Finance & Operations!

Reese

Left Overcer

My owner is:

Chris Lemmon, Account Manager!

Keever

Multi-Factor Pawthenticator

My owner is:

Matt Cantwell, Associate Account Manager!

Frank

Tails Executive

Want to become part of the Charles IT team?

Check out the current openings on our Careers page

Our Journey

December 2006

Charles IT was founded

March 2007

First Office

353 Main Street Middletown CT

July 2011

Second Office

98 Washington Street Middletown CT

Nov 2015

EPIC Outing, Las Vegas NV

Sept 2016

First Annual Disaster “Beach” Recovery Test Day

Madison Beach Hotel

Nov 2016

EPIC Outing Los Angeles, CA

August 2017

Third Office Move

150 William Street Middletown CT

Nov 2017

EPIC Outing - Denver CO

Nov 2018

EPIC Outing – Miami FL

Sept 2019

Charles IT Hosts First Annual Open House

Nov 2019

EPIC Outing – New Orleans, LA

Dec 2021

EPIC Outing – Orlando, FL

Top Reasons To Work With Charles IT

We are constantly proactive.

We are constantly proactive.

Our engineers monitor and maintain our clients’ networks and proactively inform them of any issues that arise. Because of this network monitoring, we are able to provide our clients with cost-saving recommendations and ideas for how new technologies can benefit their business. Many IT companies simply turn up when something goes wrong - but here at Charles IT we are proactive and build rock-solid networks.

We provide our clients with the best response time in our industry

We provide our clients with the best response time in our industry

24-hour support and we guarantee 1 HOUR emergency response times. Typically, emergencies are responded to within 10 minutes or less.

All work is done by our staff – we never subcontract.

All work is done by our staff – we never subcontract.

This means the buck stops with us and we ensure that all of our employees are certified professionals.

Our phones are answered quickly, by professionals, who will have the answers you need

Our phones are answered quickly and by professional and well-educated staff members who will have the answers you need.

During our working hours you will always reach a live person - No voicemail or answering services here!

We use and sell only the best products and services available.

We use everything we sell. We use and sell only the best products and services available.

You will always receive the best solutions, people, and technology from our company.

When you hire us, you hire a business partner.

We are serious business professionals who partner with our clients. When you hire us, you hire a business partner.

We will use our expertise and professional network engineers to act as an extension of your company – putting your business first.

We offer a 100% Satisfaction Guarantee on all of our products and services.

We offer a 100% Satisfaction Guarantee on all of our products and services.

We stand behind anything we sell. If we don’t fix it, we don’t bill.

We try to make your life simpler.

We try to make your life simpler.

We can provide you with advice on technology or act as your entire IT department and can provide any IT service – from assisting a staff member with a printer issue to redesigning your entire network. This helps to consolidate your billing, number of vendors, and overall cost.
Certifications completed by our team in 2023
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Our raving fans

…and a little independent recognition of our hard work…
Want to be more productive? Our new Office 365 eBook will introduce a host of new features you can use to supercharge your business.Read it now
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