Our Company

We make IT for humans, by humans.

Why Charles IT?

Charles IT is the Connecticut Compliance Expert, your friendly, no-nonsense IT team focused on helping companies in highly regulated industries make their technology work for them. Here, IT is personal: We know that disaster recovery, cloud services, and complex compliance from HIPAA to CMMC and DFARS are only half the work. The other half is about helping people – building real relationships that deliver real results and create raving fans that are excited to call us part of the team. Call us day or night, snowstorm or hurricane, and we’re on call and on point with a smile and a solution, every time.

We got this.
Love, Charles

Our Core Values

Passionate People

Passionate People

Our team is made up of tech experts with the heart to help others. We believe that a cohesive team can consistently outperform a collection of talented individuals. While our world may be filled with data, systems and software, we know you’re human. So we make sure to treat you that way.

Exceptional Service

Exceptional Service

Creating relationships is at the heart of what we do. Whether it’s a real person answering the phone every single time — guaranteed — or making sure you are appropriately greeted upon arrival, Charles IT is there for you whenever and however you need us. Through spending a vast amount of time assessing the latest tech, we carefully curate best-in-class offerings to meet your company's precise needs.

Honest and Forthright

Honest and Forthright

With Charles IT there are no lies, false promises, or finger pointing if something doesn't go to plan. The buck stops here. We are honest and forthright in everything we do, and we always strive to keep our promises, fulfill our commitments and follow through. We will assign one of our exceptional team members who knows your industry and is able to meet your company’s exact needs.

Endless Improvement

Endless Improvement

Our team of tech experts carefully craft a stack of solutions for the specific needs of your business. The key to your growth and core to our values is the endless quest for improvement. Irrespective of how technology changes, and however those changes affect your business, company and life, Charles IT is here to ensure your continued success. Seamlessly.

Meet the Charles IT Team

Tom Tetrault

Team Lead & Project Manager

Chris Jacques

Lead Tech

Shaun Sullivan

Systems Administrator

Matt Kurz

Systems Administrator

Devin Bazar

Desktop Support Specialist

Joe Plont

Desktop Support Specialist

Dereck Jacques

Team Lead & Project Manager

Daniel Munck

Sr. Systems Administrator

Isaiah Chamis

Systems Administrator

Gerard Alban

Jr. Systems Administrator

Eric Olerud

Jr. Systems Administrator

Mike Fronzaglio

Desktop Support Specialist

Rich Slayton

Team Lead & Project Manager

Todd Kelley

Lead Tech

Michael Plotner

Sr. Systems Administrator

Travis Anderson

Systems Administrator

Jinen Shah

Systems Administrator

Alex Piazza

Jr. Systems Administrator

Will DeCarlo

Jr. Systems Administrator

Scott McCue

Jr. Systems Administrator

Tyler Schloss

Desktop Support Specialist

Chris Poudrette

Team Lead & Project Manager

Patrick Kenton

Jr. Systems Administrator

Amy Wolf-Connell

Jr. Systems Administrator

Jordan Niehoff

Jr. Systems Administrator

Christian Soarez

Desktop Support Specialist

Patrick Hermanto

Team Lead & Project Manager

Bobby Antunes

Systems Administrator

Rick Quiles

Systems Administrator

Mike Zollner

Systems Administrator

Robert Hom

Jr. Systems Administrator

Tim Perry

Jr. Systems Administrator

Tomas Benada

Jr. Systems Administrator

Felipe Ramos

Jr. Systems Administrator

Anthony Russo

Desktop Support Specialist

Dan Guglielmo

IT Trainee

Wayne Curtiss

Technical Solutions Engineer

Matt Laskarzewski

Network & Security Ops Admin

Bob Lung

Proactive Administrator

Colin Hobbs

Desktop Support Specialist

Aaron Bandzes
Service Director – Middletown
Ed Vallerie
Service Director – Stamford
Nicole Schulz
Service Manager
Kristina Charles
Service Operations Specialist
Stephanie Eagleson
Chief Of Staff
Dawn Swagger
Project Coordinator
Ashley Fong
Field Experience Coordinator
Leigh Scott
Service Coordinator
Ryan Klein
Service Coordinator
Joanne Denny
Service Coordinator
Luigi Rafala
Service Coordinator
Kyle Williams
IT Trainee
Ateeb Ali Shahbaz
IT Trainee
Foster Charles

Founder & CEO

Sal Marino

Director of Finance & Operations

Joe Santaniello

Business Development

Betta Greenberg

Marketing Manager

Dave Topolewski

Controller

Jack Ardrey

Marketing Coordinator

Olga Maxwell

HR Generalist

Jayson DeFrance

Procurement Coordinator

Jake Forrester

Sales & Marketing Coordinator

Margaret Gentile

Operations Specialist

Colin Allen

Account Manager

Tom Enright

Business Development

Juliet Hryniszyn

Procurement Coordinator

Jessica Russo

Talent Acquisition Specialist

Jack Padroff

Accounting Coordinator

Diana Alcazar

Business Admin Intern

Jason Curto

Corporate Concierge

Jax
Meeting Moderator
Liam
Chief Napping Officer
Finn
Chief Barketing Officer
Batman
Territory Officer
Milo

Non-Profit Specialist

Want to become part of the Charles IT team?

Check out the current openings on our Careers page

Our Journey

December 2006

Charles IT was founded

March 2007

First Office

353 Main Street Middletown CT

July 2011

Second Office

98 Washington Street Middletown CT

Nov 2015

EPIC Outing, Las Vegas NV

Sept 2016

First Annual Disaster “Beach” Recovery Test Day

Madison Beach Hotel

Nov 2016

EPIC Outing Los Angeles, CA

August 2017

Third Office Move

150 William Street Middletown CT

Nov 2017

EPIC Outing - Denver CO

Nov 2018

EPIC Outing – Miami FL

Sept 2019

Charles IT Hosts First Annual Open House

Nov 2019

EPIC Outing – New Orleans, LA

Top Reasons To Work With Charles IT

We are constantly proactive.

We are constantly proactive.

Our engineers monitor and maintain our clients’ networks and proactively inform them of any issues that arise. Because of this network monitoring, we are able to provide our clients with cost-saving recommendations and ideas for how new technologies can benefit their business. Many IT companies simply turn up when something goes wrong - but here at Charles IT we are proactive and build rock-solid networks.

We provide our clients with the best response time in our industry

We provide our clients with the best response time in our industry

24-hour support and we guarantee 1 HOUR emergency response times. Typically, emergencies are responded to within 10 minutes or less.

All work is done by our staff – we never subcontract.

All work is done by our staff – we never subcontract.

This means the buck stops with us and we ensure that all of our employees are certified professionals.

Our phones are answered quickly, by professionals, who will have the answers you need

Our phones are answered quickly and by professional and well-educated staff members who will have the answers you need.

During our working hours you will always reach a live person - No voicemail or answering services here!

We use and sell only the best products and services available.

We use everything we sell. We use and sell only the best products and services available.

You will always receive the best solutions, people, and technology from our company.

When you hire us, you hire a business partner.

We are serious business professionals who partner with our clients. When you hire us, you hire a business partner.

We will use our expertise and professional network engineers to act as an extension of your company – putting your business first.

We offer a 100% Satisfaction Guarantee on all of our products and services.

We offer a 100% Satisfaction Guarantee on all of our products and services.

We stand behind anything we sell. If we don’t fix it, we don’t bill.

We try to make your life simpler.

We try to make your life simpler.

We can provide you with advice on technology or act as your entire IT department and can provide any IT service – from assisting a staff member with a printer issue to redesigning your entire network. This helps to consolidate your billing, number of vendors, and overall cost.
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Our raving fans

…and a little independent recognition of our hard work…