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We make IT for humans, by humans.
Speak to a REAL person
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Why Charles IT?

Charles IT is the Connecticut Compliance Expert, your friendly, no-nonsense IT team focused on helping companies in highly regulated industries make their technology work for them. Here, IT is personal: We know that disaster recovery, cloud services, and complex compliance from HIPAA to CMMC and DFARS are only half the work. The other half is about helping people – building real relationships that deliver real results and create raving fans that are excited to call us part of the team. Call us day or night, snowstorm or hurricane, and we’re on call and on point with a smile and a solution, every time.

We got this.
Love, Charles

Our Core Values

Passionate People

Passionate People

Our team is made up of tech experts with the heart to help others. We believe that a cohesive team can consistently outperform a collection of talented individuals. While our world may be filled with data, systems and software, we know you’re human. So we make sure to treat you that way.

Exceptional Service

Exceptional Service

Creating relationships is at the heart of what we do. Whether it’s a real person answering the phone every single time — guaranteed — or making sure you are appropriately greeted upon arrival, Charles IT is there for you whenever and however you need us. Through spending a vast amount of time assessing the latest tech, we carefully curate best-in-class offerings to meet your company's precise needs.

Honest and Forthright

Honest and Forthright

With Charles IT there are no lies, false promises, or finger pointing if something doesn't go to plan. The buck stops here. We are honest and forthright in everything we do, and we always strive to keep our promises, fulfill our commitments and follow through. We will assign one of our exceptional team members who knows your industry and is able to meet your company’s exact needs.

Endless Improvement

Endless Improvement

Our team of tech experts carefully craft a stack of solutions for the specific needs of your business. The key to your growth and core to our values is the endless quest for improvement. Irrespective of how technology changes, and however those changes affect your business, company and life, Charles IT is here to ensure your continued success. Seamlessly.

Meet Our CEO!

Foster Charles (2)

Foster Charles

Founder & CEO, Charles IT
If you ask Foster what he loves to do the most, he’ll say helping people. His passion in life is providing clients with best in class technology and showing them how IT can be an exciting and effective tool to help their businesses. He also loves nothing more than sharing life experiences with his team. From helicopter tours in the Grand Canyon, to racing Ferrari’s in Hollywood, no outing is too grand and Foster makes these experiences a reality for his team. He devotes much of his time to the community of Middletown, CT where he heads the Technology Committee and is actively involved in the Chamber of Commerce. When he’s not at the office, Foster loves to spend time with his wife, daughter, and twin boys. In his free time, he enjoys swimming and CrossFit.

Meet the Charles IT Teams

Luigi Rafala
Client Experience Supervisor
Headshot | Shaun Sullivan
Shaun Sullivan

Systems Administrator

Headshot of Matt Kurz
Matt Kurz

Systems Administrator

Joe Plont

Systems Administrator

Devin Bazar

Jr. Systems Administrator

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Andy Miranda
Jr. Systems Administrator
John W Headshot FINAL
John Wyzykowski

Jr. Systems Administrator

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Kevin Ruffino-Smith

Jr. Systems Administrator

Colin Hobbs (1)
Colin Hobbs
Jr. Systems Administrator
Ryan Klein
Client Experience Coordinator
Gerard Alban

Systems Administrator

Eric Olerud

Systems Administrator

Scott McCue

Jr. Systems Administrator

Tyler Pierson
Tyler Pierson
Jr. Systems Administrator
Luigi Rafala
Client Experience Supervisor
Michael Plotner

Sr. Systems Administrator

Tyler Adamy
Tyler Adamy

Systems Administrator

Will DeCarlo

Jr. Systems Administrator

Tyler Schloss

Jr. Systems Administrator

Jeremy Hill Headshot
Jeremy Hill

Jr. Systems Administrator

Kyle Williams
Desktop Support Specialist
Dominique Mips
Dominique Mips
Client Experience Coordinator
Wayne Curtiss

Technical Sales Architect

Chris Vidal
Chris Vidal

Sr. Systems Administrator

Patrick Kenton

Systems Administrator

Amy Wolf-Connell

Jr. Systems Administrator

Christian Soarez

Jr. Systems Administrator

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Jessica Marston

Client Experience Coordinator

Mike Zollner Headshot 2
Mike Zollner

Systems Administrator

Rick Quiles

Systems Administrator

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Matt Robinson

Systems Administrator

Felipe Ramos

Jr. Systems Administrator

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Jessica Marston

Client Experience Coordinator

Tyler Sprague
Tyler Sprague

Sr. Systems Administrator

Bobby Antunes

Systems Administrator

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Nicholas Pineiro

Systems Administrator

Robert Hom

Jr. Systems Administrator

Leigh Scott
Service Supervisor
Travis Currey
Travis Currey

Desktop Support Specialist

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Michael Harris
Desktop Support Specialist
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John Kennedy

Desktop Support Specialist

Dan Guglielmo

Desktop Support Specialist

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Juan Alvarez Acosta

Desktop Support Specialist

Joseph Delgado
Joseph Delgado
Desktop Support Specialist
Josh Gogol
Josh Gogol
Desktop Support Specialist
Darshan Patel
Darshan Patel

IT Trainee

Muir Anderson
Muir Anderson
IT Trainee
Nicholas Papa
Nicholas Papa
IT Trainee
Dereck Jacques

Director of Professional Services

Tom Tetrault

Project Manager

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Jennifer Zargo
Client Experience Coordinator
Patrick Hermanto

Technical Sales Architect

Chris Jacques

Lead Tech – Projects

Matt Laskarzewski

Network & Security Ops Admin

Bob Lung

Proactive Administrator

Jinen Shah
Jinen Shah

Sr. Systems Admin – Projects

Isaiah Chamis

Systems Administrator – Projects

Jon Flanders
Jon Flanders
IT Security Engineer
Wesley Neves
Wes Neves
IT Security Analyst
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Brian Aldrich
Jr. Proactive Administrator
Devin Bazar

Jr. Systems Administrator

Mike Fronzaglio

Network Ops Support Specialist

Brad bell
Brad Bell
Project Coordinator
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Matt Angus
Network Ops Support Specialist
Aaron Bandzes
Director of Service
Nicole Schulz
Service Manager
Kristina Charles
Kristina Charles
Service Operations Specialist
Sal Marino Headshot
Sal Marino

Director of Finance & Operations

Stephanie Eagleson
Chief Of Staff
Betta Greenberg

Marketing Manager

Dave Topolewski

Controller

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Olga Maxwell

People Operations Manager

Jay Santos
Jay Santos

Business Development Manager

Jayson DeFrance
Jayson DeFrance

Procurement Lead

Jack Ardrey

Marketing Specialist

Jake Forrester

Business Development

Margaret Gentile

Office Manager

Alex Piazza
Alex Piazza

Training & Development Specialist

Jack Padroff

Finance & Operations Specialist

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Diana Alcazar

Marketing Coordinator

Carrie Wicks
Events Coordinator
Scarlette Smalley
Scarlette Smalley

Talent Acquisition Specialist

Christian T
Christian Tapper

Procurement Specialist

Kyle Andersen
Kyle Andersen

People Operations Generalist

Julia Orosz Headshot
Julia Orosz

Executive Coordinator

Meredith Benson Headshot FINAL
Meredith Benson

Accounting Coordinator

Paige Daly (1)
Paige Daly

Administrative Coordinator

Nick Brenchak
Nick Brenchak

Talent Acquisition Coordinator

Jake Bojnowski
Jake Bojnowski

Procurement Coordinator

Nicholas DePaola
Nicholas DePaola

Administrative Intern

Victoria Brenchak
Victoria Brenchak

Administrative Intern

Juanpablo Orozco
JP Orozco

Administrative Intern

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Ed Vallerie
Account Executive/GM (S)
Rich Slayton

Account Manager

Chris Poudrette

Account Manager

Maria Jodice
Maria Jodice

Account Manager

Colin Allen

Account Manager

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Melissa LaFontaine
Account Manager
Joanne Denny
Client Experience Coordinator
Joe Sokolski Headshot FINAL
Joe Sokolski
Account Manager
Chris Lemon
Chris Lemmon
Account Manager
Matt Cantwell
Matt Cantwell

Associate Account Manager

Jax
Meeting Moderator
Liam
Chief Napping Officer
Finn
Chief Barketing Officer
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Quinn

Petwork Administrator

Cooper Greenberg
Cooper
Head of Puplic Relations
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Dante
Belly Rub Analyst
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Jenna
Kibble Specialist
Teddy Headshot
Teddy
Head Fetchnition
Tucker Headshot
Tucker
Lead Sniffer
Murphy Headshot
Murphy
Payroll Pup
Scout Cantwell Headshot
Scout
Biscuit Development
Maggie Jess Marston's Pup (1)
Maggie
Squeaky Toy Coordinator
Keever Lemmon
Keever
Multi-Factor Pawthenticator
Reese Marino
Reese
Left Overcer
Kiefer Charles IT
Kiefer
SOC(k) Analyst

Want to become part of the Charles IT team?

Check out the current openings on our Careers page

Join Charles IT

Our Journey

December 2006

Charles IT was founded

March 2007

First Office

353 Main Street Middletown CT

July 2011

Second Office

98 Washington Street Middletown CT

Nov 2015

EPIC Outing, Las Vegas NV

Sept 2016

First Annual Disaster “Beach” Recovery Test Day

Madison Beach Hotel

Nov 2016

EPIC Outing Los Angeles, CA

August 2017

Third Office Move

150 William Street Middletown CT

Nov 2017

EPIC Outing - Denver CO

Nov 2018

EPIC Outing – Miami FL

Sept 2019

Charles IT Hosts First Annual Open House

Nov 2019

EPIC Outing – New Orleans, LA

Dec 2021

EPIC Outing – Orlando, FL

Top Reasons To Work With Charles IT

We are constantly proactive.

We are constantly proactive.

Our engineers monitor and maintain our clients’ networks and proactively inform them of any issues that arise. Because of this network monitoring, we are able to provide our clients with cost-saving recommendations and ideas for how new technologies can benefit their business. Many IT companies simply turn up when something goes wrong - but here at Charles IT we are proactive and build rock-solid networks.

We provide our clients with the best response time in our industry

We provide our clients with the best response time in our industry

24-hour support and we guarantee 1 HOUR emergency response times. Typically, emergencies are responded to within 10 minutes or less.

All work is done by our staff – we never subcontract.

All work is done by our staff – we never subcontract.

This means the buck stops with us and we ensure that all of our employees are certified professionals.

Our phones are answered quickly, by professionals, who will have the answers you need

Our phones are answered quickly and by professional and well-educated staff members who will have the answers you need.

During our working hours you will always reach a live person - No voicemail or answering services here!

We use and sell only the best products and services available.

We use everything we sell. We use and sell only the best products and services available.

You will always receive the best solutions, people, and technology from our company.

When you hire us, you hire a business partner.

We are serious business professionals who partner with our clients. When you hire us, you hire a business partner.

We will use our expertise and professional network engineers to act as an extension of your company – putting your business first.

We offer a 100% Satisfaction Guarantee on all of our products and services.

We offer a 100% Satisfaction Guarantee on all of our products and services.

We stand behind anything we sell. If we don’t fix it, we don’t bill.

We try to make your life simpler.

We try to make your life simpler.

We can provide you with advice on technology or act as your entire IT department and can provide any IT service – from assisting a staff member with a printer issue to redesigning your entire network. This helps to consolidate your billing, number of vendors, and overall cost.
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