Real Relationships. Raving Fans.
Our Company and Team
How We Bring About Change
How We Bring About Change
Each time our team meets with your key stakeholders your strategic roadmap and budget are updated to help you plan for what’s next, not only from a technology point of view, but from a financial standpoint, so you can budget accordingly. This roadmap allows you to understand the big picture of IT so you can focus on what you do best, running your business.
At least semi-annually we meet with your key stakeholders to review how the previous period went and where you are looking to go in the next period. We then audit you against our best in class standards to ensure that you and your team are staying secure.
One of the most important pieces of our process is helping your business transform to the next level; by strategically targeting and implemented projects (from new location buildouts, server upgrades or replacing your phone system) this allows your business to continue to work more effectively and efficiently.
From the day your agreement starts with Charles IT we are proactively monitoring your business, reacting within minutes to any issues that arise and constantly pushing your business forward with best in class security solutions. Our goal is that you know we have your business secure and are always there when you need us.
You have a dedicated team that’s just the right size. Big enough that people can take vacations and without effecting your business, but small enough where you know everyone by name. This team includes dedicated procurement to help you save time and money by finding the right product at the best price.
HIPAA, CMMC, SOC2, CSF. We got this. Your system will be secure by default allowing you to sleep easy at night. Then when compliance and auditors come into play, we are there every step of the way to make sure the boxes are checked and you are compliant.
3 AM? Snow storm? We’re there for you. Our team works around the clock to make sure your systems are up and running when you walk in the front door.
Our team spends countless hours testing, reviewing and developing best in class standards that are applied to your business to ensure that you are staying up to date. All of the ins-and-outs of your businesses IT are heavily documented and constantly kept up to date. Understanding your businesses specific processes are ever evolving, that’s why it’s important for us to keep your documentation up to date, so as you change, we adapt.
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At Charles IT our ‘Why’ is to create real relationships and raving fans. This shows in everything we do, from our day-to-day service to informative webinars and exciting virtual and in-person events. We strive to be more than your IT company and instead be seen as a member of your team.