Real Relationships. Raving Fans.
Our Company and Team
How We Bring About Change
IT Problems are solved faster
Lengthy delays and response times are a thing of the past. Our average time to resolution is just 5.5 hours compared to the industry standard of 16 hours.
Improved ROI on IT
IT is often seen as nothing more than an ever-increasing cost. We’ll optimize your technology to ensure you're seeing a tangible and improved return on your investment.
More time to focus on your main goals
No more putting your big, audacious goals to the side to fix daily and ongoing issues. We’ve got that covered, so you can focus on the important things.
Real business partnership
We're here for the long-run, and work with our clients as their valued business partners. Quick project-based or break-fix work isn’t our style.
Competitive Advantage
Improved technology leads to the ability to facilitate growth, creating new opportunities to gain an edge in your market.
How We Bring About Change
IT Problems are solved faster
Lengthy delays and response times are a thing of the past. Our average time to resolution is just 5.5 hours compared to the industry standard of 16 hours.
Improved ROI on IT
IT is often seen as nothing more than an ever-increasing cost. We’ll optimize your technology to ensure your seeing a tangible and improved return on your investment.
More time to focus on your main goals
No more putting your big, audacious goals to the side to fix daily and ongoing issues. We’ve got that covered, so you can focus on the important things.
Real business partnership
Where here for the long-run, and work with our clients as their valued business partners. Quick project-based or break-fix work isn’t our style
Competitive Advantage
Improved technology leads to the ability to facilitate growth, and creates new opportunities to gain an edge in your market.
Our Process
- Big Picture
Each time our team meets with your key stakeholders your strategic roadmap and budget are updated to help you plan for what’s next, not only from a technology point of view, but from a financial standpoint, so you can budget accordingly. This roadmap allows you to understand the big picture of IT so you can focus on what you do best, running your business.
At least semi-annually we meet with your key stakeholders to review how the previous period went and where you are looking to go in the next period. We then audit you against our best in class standards to ensure that you and your team are staying secure.
One of the most important pieces of our process is helping your business transform to the next level; by strategically targeting and implemented projects (from new location buildouts, server upgrades or replacing your phone system) this allows your business to continue to work more effectively and efficiently.
- Day to Day
From the day your agreement starts with Charles IT we are proactively monitoring your business, reacting within minutes to any issues that arise and constantly pushing your business forward with best in class security solutions. Our goal is that you know we have your business secure and are always there when you need us.
You have a dedicated team that’s just the right size. Big enough that people can take vacations and without effecting your business, but small enough where you know everyone by name. This team includes dedicated procurement to help you save time and money by finding the right product at the best price.
HIPAA, CMMC, SOC2, CSF. We got this. Your system will be secure by default allowing you to sleep easy at night. Then when compliance and auditors come into play, we are there every step of the way to make sure the boxes are checked and you are compliant.
3 AM? Snow storm? We’re there for you. Our team works around the clock to make sure your systems are up and running when you walk in the front door.
Our team spends countless hours testing, reviewing and developing best in class standards that are applied to your business to ensure that you are staying up to date. All of the ins-and-outs of your businesses IT are heavily documented and constantly kept up to date. Understanding your businesses specific processes are ever evolving, that’s why it’s important for us to keep your documentation up to date, so as you change, we adapt.
Challenging. Stimulating. Rewarding.
Upcoming Events
See what’s happening in the world of Charles IT!
At Charles IT our ‘Why’ is to create real relationships and raving fans. This shows in everything we do, from our day-to-day service to informative webinars and exciting virtual and in-person events. We strive to be more than your IT company and instead be seen as a member of your team.
