Proactive Support

Combat IT issues with regular maintenance, constant vigilance, and ongoing support.
Chris with Charles IT mug

Continuous monitoring never looked so good.

You know that most IT issues can be mitigated with regular maintenance and constant vigilance, but you may not always have the time to keep an eye on all of your infrastructure.
That’s where we come in: We continuously monitor your IT environment, and our team is waiting by the phone to resolve any problems that arise from the get-go.

This contract plan is a 12-course meal, with an OML assessment as your starter and security monitoring for dessert.

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Our proactive IT support plans include:

Antivirus and AntiSpyware
Secured Offsite Backup
System Updates
Proactive Monitoring
System Maintenance
Remote Support
LogMeIn Pro
Online Customer Portal
Live Help Desk
Project Consultation
Security and Backup Audits

What can Proactive Support mean for you?

By engaging our Proactive IT Support, you’ll have the Northeast’s leading technical experts monitoring your systems around the clock, keeping your business moving forward.

Don't just take our word for it

It’s always a great feeling when you know that someone has your back. Thanks for the fast response time and professional service, Matt!
Lloyd B
20 Nov 2020
Charles IT are ALWAYS so responsive and helpful. Truly the best!
Marilena G
19 Nov 2020
Charles IT are always thinking of everything we’re not. They listen to our needs and they don’t just point out problems, they have solutions.
Joshua R
17 Nov 2020
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