Proactive Support

Combat IT issues with regular maintenance, constant vigilance, and ongoing support.

Continuous monitoring never looked so good.

You know that most IT issues can be mitigated with regular maintenance and constant vigilance, but you may not always have the time to keep an eye on all of your infrastructure.

That’s where we come in: We continuously monitor your IT environment, and our team is waiting by the phone to resolve any problems that arise from the get-go.

This contract plan is a 12-course meal, with an OML assessment as your starter and security monitoring for dessert.

Charles IT Standard Packages

With our Proactive Plan, you’re not just getting IT support, you’re staying ahead of IT issues before they ever impact your business. This plan delivers continuous monitoring, maintenance, and foundational security tools designed to keep your systems stable, secure, and stress-free.

Whether you’re looking to reduce downtime, tighten up security, or offload day-to-day IT tasks, the Proactive Plan offers reliable, cost-effective coverage that lets your internal team focus on what they do best.

Explore what’s included in our Proactive package and see how prevention pays off.

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Our proactive IT support plans include:

Antivirus and AntiSpyware

Secured Offsite Backup

System Updates

Proactive Monitoring

System Maintenance

Security

Remote Support

LogMeIn Pro

Online Customer Portal

Live Help Desk

Project Consultation

Security and Backup Audits

What can Proactive Support mean for you?

By engaging our Proactive IT Support, you’ll have the Northeast’s leading technical experts monitoring your systems around the clock, keeping your business moving forward.