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The Challenge
This engagement was completed by our Rhode Island team (formerly MERIT Solutions), now part of Charles IT.
For the Norfolk Tides, every game day depends on reliable technology. From ticket scanning to concessions, Wi-Fi, and digital systems, operations require seamless performance across the entire ballpark.
With evolving technology and increasing digital demands, the organization needed an IT environment that could support new systems while maintaining consistent uptime. Any disruption could impact both operations and the fan experience.
The Solution
We implemented a scalable and reliable IT foundation designed to support the Tides’ day-to-day operations and evolving technology needs.
This included:
- Managed IT services to ensure continuous system performance
- Cybersecurity protections to safeguard operational systems and data
- PC refresh initiatives to keep hardware up to date
- Equipment acquisition to support new and expanding technologies
- Cloud optimization to improve performance and accessibility
The Results
With a stable and flexible IT environment in place, the Norfolk Tides were able to confidently adopt new technologies and enhance the overall game day experience.
The improvements led to:
- Reliable performance across ticketing, concessions, and digital systems
- Improved uptime during critical game day operations
- Seamless integration of new technologies and applications
- Enhanced fan experience through modern digital capabilities
- A scalable IT environment that supports future growth
Tides By the Numbers
