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The Challenge
This engagement was completed by our Rhode Island team (formerly MERIT Solutions), now part of Charles IT.
Jewish Family Service supports its community through a wide range of programs, requiring strong internal collaboration and efficient communication across teams. While the organization had invested in Microsoft tools, staff were not fully utilizing platforms like Microsoft Teams and SharePoint. This led to inefficiencies, communication gaps, and missed opportunities to streamline workflows—especially as remote and hybrid work became more important.
The organization needed guidance not just on technology, but on how to effectively use it.
The Solution
We implemented a cloud-focused IT strategy designed to improve collaboration, increase visibility, and empower staff to fully utilize Microsoft tools.
This included:
- Managed IT services to support daily operations
- Cybersecurity protections to safeguard organizational data
- Increased visibility and transparency into systems and performance
- Hands-on training for Microsoft Teams and SharePoint
- Cloud solutions tailored to nonprofit operations and remote work
The Results
With the right tools and training in place, Jewish Family Service significantly improved internal communication and operational efficiency.
The improvements led to:
- Increased adoption of Microsoft Teams and SharePoint
- More efficient communication across departments
- Streamlined workflows and reduced manual processes
- Improved support for remote and hybrid work environments
- Greater confidence in using technology across the organization
By the Numbers
