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The Challenge
This engagement was completed by our Rhode Island team (formerly MERIT Solutions), now part of Charles IT.
Swan Point Cemetery, a historic 150-year-old organization, needed reliable IT infrastructure to support its day-to-day operations—especially during sensitive, high-touch interactions with families.
Staff relied on cloud-based platforms and internet connectivity to manage services, but inconsistent performance and infrastructure limitations created risk for disruptions during critical moments.
The Solution
We implemented a fully managed IT environment designed to operate seamlessly in the background, allowing staff to focus entirely on the people they serve.
This included:
- Ongoing IT infrastructure management
- Cloud platform support for daily operations
- Cybersecurity protections to safeguard sensitive data
- Reliable internet and connectivity improvements
- Wireless network implementation across the property
- Integration of modern technology into existing workflows
The Results
With a stable and reliable IT foundation in place, Swan Point Cemetery now operates with confidence, knowing their systems will support—not interrupt—critical interactions.
The improvements led to:
- Consistent access to cloud-based platforms
- Reduced risk of downtime or disruption
- A more seamless experience for both staff and visitors
- Technology that supports operations without getting in the way
By the Numbers
