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Real people. Real relationships. Real results.

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The People Behind the Partnership

Charles IT is built on the belief that great IT starts with great people. Our team brings together deep technical expertise, real-world business experience, and a genuine commitment to helping clients succeed.

We don’t believe in call centers, handoffs, or one-size-fits-all support. Instead, we build dedicated teams who know your environment, communicate clearly, and show up when it matters most.

Because at the end of the day, technology is only as good as the people behind it.

Our Core Values

Passionate People

Passionate People

We bring genuine passion to our work — the kind you can feel when you talk to us. That passion shows up in different ways, but it’s always rooted in care, curiosity, and a desire to make things better for our clients and each other. Behind every solution is a team that’s invested, engaged, and proud of the work we do together.

Exceptional Service

Exceptional Service

We act like an extension of our clients’ teams because we take ownership of the work. We anticipate needs, communicate clearly, and stay accountable from start to finish. Excellence isn’t something we chase — it’s our baseline. Our goal is always to remove friction, not create it, and to leave people feeling confident and supported.

Honesty & Integrity

Honest and Forthright

We do the right thing, even when it’s hard or uncomfortable. That means clear expectations, direct conversations, and standing behind every commitment we make. We believe trust is built through transparency — with our clients and with each other — and that trust leads to better outcomes for everyone involved.

Endless Improvement

Endless Improvement

We never settle. As technology and business evolve, so do we. We continuously refine our skills, processes, and thinking so we can do better work tomorrow than we did today. Progress, to us, means moving forward with purpose and holding ourselves to a higher standard — because our clients and our team deserve it.

Meet Our CEO!

Foster Charles (2)

Foster Charles

Founder & CEO, Charles IT

Foster Charles, the visionary Founder and CEO of Charles IT, established the company in 2006 with a passion for excellence. A leader in serving high-compliance clients, Foster’s core values drive a relentless pursuit of improvement. Recognized for his contributions, he is an active member of IT Nation’s Evolve peer group and was honored with the prestigious Soaring Star Award. Foster shapes the future of technology, empowering others to reach their potential. Beyond his professional endeavors, Foster cherishes his role as a husband and father to his three children.

 

Meet the Charles IT Teams

America

Templars

CIA

Wizard

Genesis

IT Trainees

Service

Operations

Business Development

Finance

Procurement

People Operations

Office Administration

Service

Projects

Centralized Services

Compliance

Innovations and Integrations

My owner is:

Foster Charles, the Founder and CEO of Charles IT!

Jax

Meeting Moderator

My owner is:

Aaron Bandzes, Director of Service!

Liam

Chief Napping Officer

My owner is:

Jack Ardrey, Marketing Specialist!

Finn

Chief Barketing Officer

My owner is:

Jen Zargo, Executive Assistant!

Quinn

Petwork Administrator

My owner is:

Betta Greenberg, Marketing Manager!

Cooper

Head of Puplic Relations

My owner is:

Dave Topolewski, Finance Controller!

Dante

Belly Rub Analyst

My owner is:

Wayne Curtiss, Technical Solutions Architect!

Teddy

Head Fetchnition

My owner is:

Jack Padroff, Finance & Operations Specialist!

Tucker

Lead Sniffer

My owner is:

Matt Cantwell, Account Manager!

Scout

Biscuit Development

My owner is:

Betta Greenberg, Marketing Manager!

Ollie

Security Pawject Manager

My owner is:

Sal Marino, Director of Business Development!

Reese

Left Overcer

My owner is:

Chris Lemmon, Account Manager!

Keever

Multi-Factor Pawthenticator

My owner is:

Steven Katz, Account Manager!

Binx

Virtual Bone Analyst

My owner is:

Jay Santos, Business Development Manager!

Betty

Director of Pawsitive Relations

My owner is:

Julia Lebert, Digital Marketing Specialist!

Oslo

Chief Snuggle Officer

My owner is:

Brian Taylor, Account Manager!

Koa

Client Corginator

My owner is:

Brian Taylor, Account Manager!

Maggie

Encryption Paw-fessional

My owner is:

Spencer Fletcher, Solutions Specialist!

Calvin

Pawtocol Specialist

My owner is:

Will Vaughn, Systems Administrator!

Kiefer

SOC(s) Analyst

My owner is:

Victoria Brenchak, Procurement Associate!

Eloise

Barketing & Procurement Liaison

My owner is:

Chris Jacques, Technical Solutions Architect!

Walter

Technical Solutions Barkitect

My owner is:

Monica Lamoureux, Event Planner!

Piper

Pawty Planner

My owner is:

Jayson DeFrance, Procurement Manager

Leo

Pawcurement Manager

My owner is:

Aliza Caban, Compliance Administrator

Kiba

Sr. Pawlicy Analyst

Want to become part of the Charles IT team?

Check out the current openings on our Careers page

Join Charles IT

The Results Behind the People

Certifications earned by our team in 2025
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Average time ( in minutes) it takes our team to respond when clients need help.
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Client Satisfaction Score
Built on trust, follow-through, and real relationships.
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