Testimonials

I have had the opportunity to collaborate with Foster on several Information Technology projects over the last twelve months. He has done an outstanding job of analyzing existing network configurations, suggesting cost effective alternatives to projects and systems and providing ongoing support.

The Charles IT team has been responsive to my team’s business needs. Their ability to adjust their schedule to meet out demanding IT requirements has been an invaluable resource for my group.

It is without hesitation that I recommend Charles IT as an IT service solution for any type of business.

Charles IT is straight up. They have been our IT director for almost 10 years. Their creative approach to determining the right solutions for our network, storage, hardware, and communications needs was one of the keys’ to our business’s success. Even though they are a consultant, they have taken the time to invest themselves in our specific needs and the personal fabric of our office. They are not only like a part of our staff, they are like friends.

St. Luke's Community Services has undergone quite a transition period these past 18 months by having had to relocate unexpectedly twice, and at every step of the way, the team at Charles IT has met our needs, often going above and beyond for us. I highly recommend them for their staff insightfulness and high level of customer service.

Thank you for setting me up on the alerts and also telling me how to do it myself. I get the fish and learn to fish. Second of all, thank you for working with us during non-working hours. Your and Aaron’s attention to us last night was very important. Also, I want to let you know that Aaron’s manners and professionalism are incredible. I’m confident Aaron could work on any project at any time with Galata and it would get done with ease. I’m thoroughly impressed with his work ethic, professionalism, and knowledge.

Foster and Tina, I realize how busy you are and just wished to express how pleased we at Red House have been with your service. Your Tech who came by to install the new printer was professional and courteous as well. I just wished to let you know formally. Thank you again.

We want to thank you and your staff for the excellent work on our system to date. It really was pretty painless for us and did not interrupt our operations at all. Isaiah was really a pleasure to work with this week. I am going home this weekend finally confident that our system is stable, secure, and in good hands. Thank you again, for your assistance.

Charles IT delivers great results by offering true partnership with their clients and I would highly recommend them to anyone looking for a stand out performer in the Managed IT Support Provider sector.

Charles IT is one of the best IT companies I have had the chance to work with; I have had bad experiences with past IT companies. I call Foster with a problem and he always does his best to resolve the problem while I am on the phone with him. He is very knowledgeable and always has a solution for every problem. Charles IT provides us with cost effective solutions for upgrades / additions to our current network. Charles IT has gone above and beyond to make our experience with them a pleasant one. I would recommend Charles IT to anyone or any company looking for an excellent IT professional.

We highly recommend Charles IT! A great bunch of professional, friendly and knowledgeable people. They are prompt, courteous and pleasant. We rely on them 110% to keep our computers and network running and data protected! They have never let us down!

My company has been in business with Charles IT for years. Every time I call them when I am having an issue they are very knowledgeable and extremely quick to resolve whatever problem it is. I would recommend them to anyone.

We have been partnering with CharlesIT for years and have consistently been impressed with their technical expertise and support, as well as their commitment to really understanding our business and working hard to ensure we can be successful.

Recently we had an instance that required some last-minute contract amendments for a school system where we work to support students with complex neurodevelopmental disabilities. I needed to remotely access our server to make updates so that we could turn the contract around and avoid any disruption in care, but when I found myself locked out late on a Friday night. I reached out to the Charles team and at 10pm on a Friday night, their on-call tech piped into my computer while he was traveling for vacation to make the system corrections necessary to grant me access to the files that I needed. Based on the prompt response by Charles, we were able to get the contract sent and maintain our support for the students in that district come Monday morning.

We feel fortunate to have such valuable partners as CharlesIT and we appreciate that our success in doing what we do everyday is supported by the knowledge that we have a best-in-class technical team behind us to make sure things go smoothly.

When called for a specific problem that requires the technician to come on site, the technicians have always happily addressed additional unreported issues experienced by the staff. Further, they go out of their way to ask if everything is okay and if you require any assistance.

The services and technical support provided by Charles IT are outstanding. We have found their knowledge and understanding of the products in the market to be extremely helpful as we were upgrading and continuing to improve our technology - both hardware and software. It is clear that quality customer service is as important to them as their commitment to their community.

Their customer service is fantastic, always on top of trouble shooting problems.

Charles IT has hosted our VPN for about 1 year and they respond to every request for help within a few minutes and resolve desktop issues quickly and professionally. We went from constant issues to very few within a short time with them. Call them and see for yourself.

Patrick has helped me on numerous occasions. He is professional, patient and goes out of his way to be available.

Charles IT has been very attentive to every computer/server problem that has cropped up for our company. They respond quickly to service calls and can even fix things remotely, which is a huge plus in getting problems fixed in a timely manner.

It's nice to know when you're drowning (computer issues), we have a computer service company that provides "life preserving" type assistance that keeps our business connected. And the technicians are not only knowledgeable, they are very patient as well.