Using Microsoft Teams During the COVID-19 Pandemic

More and more businesses are forced to transition to a work-from-home set up to avoid the COVID-19 pandemic. The good news? Microsoft is offering Teams for free during the coronavirus outbreak.

What is Microsoft Teams?
Microsoft Teams is a collaborative communications app that combines chat, video conferencing, and file storage.

Charles IT vs ‘The Other Guys’

No one ever likes to hear sighs of exasperation from the technical support agent at the other end of the line. Customers call for support precisely because they lack knowledge and need help, not sass.

We take your IT personally.

This means that we provide more than mere technical expertise — we believe in becoming your friend, the type that has your back and is always there to help you succeed in everything that you do.

2020 Best Places to Work in Connecticut

Charles IT was recently named a finalist in the Best Places to Work in Connecticut. This fifteenth annual program was created by the Hartford Business Journal and Best Companies Group.

This survey and awards program was designed to identify, recognize, and honor the best employers in Connecticut, benefiting the state's economy, workforce, and businesses.

Signs you should be in the market for a new MSP

With a new decade in the books, technology and IT leaders are becoming cornerstones of their companies’ business strategies. As the technology industry is cresting a wave of hype — intelligent robots, digital transformation — tools and software once perceived as things of the future have crystallized into disciplines and processes many organizations now use.

Top technology projects to consider

As 2019 draws to an end, organizations are looking ahead to the new year. How will advancements in technology affect your small business in 2020? From building trust to enhancing customer experience, how will tech tools enable your organization to stay productive and competitive?

Roughly 88% of businesses expect IT budgets to grow or remain steady over the next year.

How to build your IT budget for 2020

As your business moves towards automation and becomes more digital, your IT department will have a bigger role to fill. This means you’ll have to plan in advance for network changes, new technology investments, and increased software training. In short, IT strategies that may have worked in the past might not fit your business model anymore.

Practicing Mindful IT: 3 Ways to Get Better ROI from a MSP

There’s a surprisingly simple way for your company to cut technology costs while maximizing value and efficiencies: Outsourcing your IT support and network security to a trusted Managed Services Provider (MSP). For a flat monthly fee (you read that right), you get to access a team of experienced technicians to manage, monitor and resolve problems across systems and business processes.