2020 Best Places to Work in Connecticut

Charles IT was recently named a finalist in the Best Places to Work in Connecticut. This fifteenth annual program was created by the Hartford Business Journal and Best Companies Group.

This survey and awards program was designed to identify, recognize, and honor the best employers in Connecticut, benefiting the state's economy, workforce, and businesses.

Signs you should be in the market for a new MSP

With a new decade in the books, technology and IT leaders are becoming cornerstones of their companies’ business strategies. As the technology industry is cresting a wave of hype — intelligent robots, digital transformation — tools and software once perceived as things of the future have crystallized into disciplines and processes many organizations now use.

2020 top IT challenges forecast

The year 2020 will see a transition to a new decade. Businesses are facing various IT trends such as the adoption of artificial intelligence (AI), digital transformation, new cybersecurity techniques, and 5G networks.

For small- to medium-sized businesses (SMBs), information technologies make it easier to fulfill different business functions such as financial management, marketing, sales, product development, etc.

What’s next for IT: Insights from 2019

Digital transformation initiatives have been shaping the business landscape for the past two decades. The Internet of Things (IoT), blockchain, big data, artificial intelligence (AI), machine learning, and cloud computing all contribute to the modernization of business processes and the emergence of “people-centric smart spaces.

Business software stacks: How do I choose the best for my business?

Not all software companies offer innovative solutions when it comes to platforms. Nowadays, choosing the right technologies and tools, such as the right software stack, is an important part of the architectural challenges. A software stack, or solutions stack, is a set of software components that comprise a platform; it generally includes operating systems and/or runtime environments, a database, a web server, and a web framework.

Can AI empower customer service agents?

Imagine having artificial intelligence assistants (AI) like Siri or Cortana as your company’s customer service agents. It sounds fantastical now, but it’s slowly turning into reality. For many organizations, integrating AI into their systems is the next logical step in innovating customer support. How AI capabilities enhance customer service AI has two capabilities that enhance […]

How Cloud Backup Helps Your Business

New threats to businesses’ precious employee and customer data emerge every day, so the only surefire way to protect your files from viruses, theft, and other unforeseeable disasters is to partner with a leading cloud backup provider. With a basic understanding of how cloud backups work, you can set up a plan that is economical […]