Tips for Working Remote

Working remotely can be invigorating but there’s a reason why we don’t do it permanently.

If we’re forced to work remotely for a long period, how do we overcome the effects of isolation?
Working together in an office has many social benefits. You participate in office banter and enjoy your office culture.

How to make your client-facing strategies work

If you want your business to remain competitive, it’s important to differentiate your company from all the others. You can do this in two ways. The first is through a positive client-obsessed company culture that values, supports, and nurtures relationships.

How to build a customer-obsessed culture

To get a competitive edge, many organizations are changing the way they do business. Some embrace more advanced technologies, while others implement a customer-centric or a customer-obsessed model, an approach that fosters a positive customer experience at every stage of their buying journey.

2020 Best Places to Work in Connecticut

Charles IT was recently named a finalist in the Best Places to Work in Connecticut. This fifteenth annual program was created by the Hartford Business Journal and Best Companies Group.

This survey and awards program was designed to identify, recognize, and honor the best employers in Connecticut, benefiting the state's economy, workforce, and businesses.

Signs you should be in the market for a new MSP

With a new decade in the books, technology and IT leaders are becoming cornerstones of their companies’ business strategies. As the technology industry is cresting a wave of hype — intelligent robots, digital transformation — tools and software once perceived as things of the future have crystallized into disciplines and processes many organizations now use.

2020 top IT challenges forecast

The year 2020 will see a transition to a new decade. Businesses are facing various IT trends such as the adoption of artificial intelligence (AI), digital transformation, new cybersecurity techniques, and 5G networks.

For small- to medium-sized businesses (SMBs), information technologies make it easier to fulfill different business functions such as financial management, marketing, sales, product development, etc.

What’s next for IT: Insights from 2019

Digital transformation initiatives have been shaping the business landscape for the past two decades. The Internet of Things (IoT), blockchain, big data, artificial intelligence (AI), machine learning, and cloud computing all contribute to the modernization of business processes and the emergence of “people-centric smart spaces.

How to build your IT budget for 2020

As your business moves towards automation and becomes more digital, your IT department will have a bigger role to fill. This means you’ll have to plan in advance for network changes, new technology investments, and increased software training. In short, IT strategies that may have worked in the past might not fit your business model anymore.