What You Need For a Secure Remote Work Setup

Social distancing is one of the important ways of limiting the spread of COVID-19 coronavirus. Because of this, more businesses are asking their employees to work from home (WFH). However, the transition toward distributed team setups is increasing vulnerabilities to cybersecurity threats.

Using Microsoft Teams During the COVID-19 Pandemic

More and more businesses are forced to transition to a work-from-home set up to avoid the COVID-19 pandemic. The good news? Microsoft is offering Teams for free during the coronavirus outbreak.

What is Microsoft Teams?
Microsoft Teams is a collaborative communications app that combines chat, video conferencing, and file storage.

How to Transition From Working From the Office to Working From Home

With the COVID-19 outbreak forcing people to stay home, many businesses suddenly have to support an entirely remote workforce.

Companies like Google and Microsoft are mandating that employees work from home. For many modern tech companies, the infrastructure and policy needed to work remotely are already in place and the vast majority of their staff are already using their own devices.

Rockstar Customer Service: What Keeps Them Coming Back

The customer is the bloodline of any big or small company. Why is it then that many organizations today still fail to recognize this, and spend their resources focusing on other items such as marketing? While marketing is essential to get people in the door, if they are treated poorly, or not at all, they won’t return.

Secrets to great customer service from your MSP

A Managed Services Provider’s (MSP) ability to ensure customer satisfaction is what really grows their business. MSPs and other companies who successfully manage and execute excellent customer experience strategies, reap enormous benefits: reduced churn, increased revenue, stronger relationships, loyalty, and greater employee satisfaction.

Tips for Working Remote

Working remotely can be invigorating but there’s a reason why we don’t do it permanently.

If we’re forced to work remotely for a long period, how do we overcome the effects of isolation?
Working together in an office has many social benefits. You participate in office banter and enjoy your office culture.

How to make your client-facing strategies work

If you want your business to remain competitive, it’s important to differentiate your company from all the others. You can do this in two ways. The first is through a positive client-obsessed company culture that values, supports, and nurtures relationships.

How to build a customer-obsessed culture

To get a competitive edge, many organizations are changing the way they do business. Some embrace more advanced technologies, while others implement a customer-centric or a customer-obsessed model, an approach that fosters a positive customer experience at every stage of their buying journey.

Spotlight on Talent: Krys Velez

At Charles IT, we have some outstanding employees. This month, we decided to lift the veil and introduce our clients and visitors to the people who make us who we are. In our Employee Spotlight for the month of February, learn more about Krys Velez, one of our Desktop Support Specialists!

Krys is originally from Durham, CT. He went to school at Vinal Technical High School and then moved on to the University of New Haven.