Practicing Mindful IT: 3 Ways to Get Better ROI from a MSP

Practicing Mindful IT: 3 Ways to Get Better ROI from a MSP

There’s a surprisingly simple way for your company to cut technology costs while maximizing value and efficiencies: Outsourcing your IT support and network security to a trusted Managed Services Provider (MSP). For a flat monthly fee (you read that right), you get to access a team of experienced technicians to manage, monitor and resolve problems across systems and business processes.

The benefits of such outsourcing—or what we call “mindful IT”—are immediate and significant. You get the gift of time to really focus on what your business does for a living. You also get to feel the thrill of avoidance, as in avoiding the costs associated with hiring and training your own IT department. (This, by the way, is only going to get more costly as Connecticut moves up the ranks of America’s most innovative states.)

While cost reduction is central to the MSP advantage, the good news is that there are three steps you can take to really turbo-charge your ROI.

First, hand off vendor management.

You probably have IT vendors. Multiple IT vendors. One from Microsoft to help with Office 365. Another who shows up with a new desktop after an old one spits the bit. Still another one who…well, you get the idea. This is workable in theory, but once you do the math behind this approach, it’s downright scary.

Count up the number of IT vendors your company works with and how many hours your employees spend managing those relationships every month. Multiply this number by your average employee’s hourly rate.

Like we said, scary.

Alternatively, when you task your MSP with work like we’ve just referred to—and anything else you can think of—you’ve just reclaimed all those hours. Everything from warranty claims to hardware support becomes someone else’s problem and your employees are freed up to work on higher-value tasks.

Second, make more time for proactive IT management—because you’ll have the time.

Proactive maintenance is a beautiful (if unsexy) thing. While any competent MSP will reduce technology hiccups with proactive maintenance, the more you lean into this idea, the better your peace of mind will be. Finding time for mindful IT—for installing software patches, holding cybersecurity training events, updating your disaster recovery plan, etc—can pay major dividends. Consider, for example, that any business installing Windows updates less than three months before the WannaCry ransomware attack was totally safe. The others? Not so much.

Third, start thinking of your MSP as part of your team.

Managed IT services were born because the first generation of “break/fix” contractors continued to come up short. Primarily concerned with fixing problems in the here-and-now, these contractors don’t know your business or the people who keep it running. Worse, they don’t want to know. While this support approach may work for small and young businesses, it won’t count for much if you’re struggling with IT issues rooted deeply in your processes.

MSPs, on the other hand, perform even better when they have a clear understanding of how your office operates. Charles IT’s Basic Ongoing IT Support plan comes with a dedicated technician. Broadly speaking, by truly getting to know your business’s needs, we can reduce the length of downtime events dramatically. More specifically, say your email server goes down; with an MSP at your disposal there’s no time wasted in determining which hardware and software you’re using, because our technician already knows.

Our team offers the Five Nines Promise—99.999% uptime. We also call it the Olympus of Uptime. (Frankly, nobody else calls it that—yet—but we’re working on it.) The point is, though, that you can realize even more value out of an MSP by considering their technicians as part of your team. The more you collaborate with your MSP, the more they’re in the loop, and the faster they can resolve issues and implement revenue-generating IT upgrades.

Crunch all the numbers—starting with .001%

Once you do, you’ll see that having an outsourced IT support team more than justifies its flat monthly service fee. With Charles IT, your bill is tied directly to the size and complexity of your technology infrastructure. This means you’ll always know exactly how much it costs to keep downtime below .001%, maintain cutting-edge cybersecurity and grow your company.

Want to learn more about the benefits of hiring an MSP? Of course you do. So give us a call today and we’ll have our IT experts walk you through your first assessment.

Oh, and Namaste.

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